Hi, I’m Caitlin.
I help eCommerce businesses scale with sustainable growth.
Give your customers what they want.
Their order, fast.
Today’s customer expects and demands a seamless omni-channel experience. Their order picked and packed with precision, delivered when they want, where they want, all with up to the minute communication. Equip yourself with the tools to get it right, every time.
Amazing service.
Providing extraordinary customer service throughout the entire journey is the new norm. From purchase consideration, to communications, returns journeys and beyond, you have one chance to wow. Be prepared to surprise, delight and stay at the top of the game.
How I can help.
I analyse your existing data and processes, then use my expertise to optimise and future proof your business.
eCommerce
Magento • Shopify+ • Agency Management
Time for an upgrade and don’t know where to start? Could your site be working harder for you and your customers? I have a proven track record in scoping, planning and executing eComm projects.
Fulfilment
Shippit • Auspost • Process Design
How can we make your dispatch more efficient? How do you measure success? I love designing innovative processes to fit business requirements.
Operations
Inventory • 3PL • Supply Chain
I help clients improve, upgrade and streamline their Ops processes from stock inwards to product upload to make sure all their stock is on site, on time, all the time.
Customer Care
Customer Service • KPIs • Monitoring
I know great customer service and will make sure that your team has the tools, systems and training to deliver an A+ experience.
Let’s Chat.
I am always keen to meet likeminded people who are passionate about their business, with a no-obligations chat either over the phone or face to face.